jilihh Privacy Policy

1Introduction

jilihh operates the online gaming platform accessible at jilihh.vu and through the jilihh mobile app. This Privacy Policy describes how jilihh collects, processes, stores, and protects the personal data of players and visitors based in the Philippines.

By registering for a jilihh account or using the platform in any way, you confirm that you have read and understood this Privacy Policy. If you do not agree with how jilihh handles personal data as described here, you should not create an account or use the platform.

This policy applies to all personal data collected through the jilihh website, the Android and iOS app, live chat support, and any other channel through which you interact with jilihh.

2Information We Collect

jilihh collects personal information in several ways — directly from you during registration and account use, automatically through your interaction with the platform, and from third-party services involved in payment processing and identity verification.

Information you provide directly:

• Full legal name and date of birth
• Residential address in the Philippines
• Philippine contact number and email address
• Username and account password (stored in hashed form)
• Government-issued ID documents submitted for KYC verification (Philippine passport, SSS ID, PhilSys ID, driver's licence, PRC ID, or equivalent)
• Payment account details for deposits and withdrawals — such as your GCash or Maya account number, or your Philippine bank account details
• Communications submitted through live chat or email support

Information collected automatically:

• IP address and approximate location at the time of login
• Device type, operating system, and browser or app version
• Session logs — pages visited, games played, bets placed, and time spent on the platform
• Transaction history — deposits made, withdrawals requested, and game activity
• Cookie data and similar tracking information (see Section 7)

3How We Use Your Data

jilihh uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your jilihh account, processing login sessions, and keeping your profile information accurate.
• Identity and age verification: Confirming that you are at least 21 years of age and that your identity matches the account details provided, in line with KYC requirements.
• Payment processing: Crediting deposits to your account balance and routing withdrawal requests to your verified Philippine bank account or e-wallet. Deposits and withdrawals are processed in Philippine Peso only.
• Platform security and fraud prevention: Monitoring login activity, detecting unusual transaction patterns, and identifying accounts that may be involved in prohibited conduct as described in the Terms and Conditions.
• Customer support: Responding to queries submitted via live chat or email, and accessing account records when investigating a reported issue.
• Service improvement: Analysing aggregated usage data to improve platform performance, game loading times, and the overall player experience.
• Compliance: Retaining records in line with applicable financial record-keeping requirements and responding to lawful requests from Philippine authorities.

jilihh does not use your personal data for automated decision-making that produces legal effects without human review.

4Legal Basis for Processing

jilihh processes your personal data on the following grounds depending on the nature of the processing:

• Contractual necessity: Processing that is required to provide the services described in the Terms and Conditions — including account creation, game access, and payment processing — is carried out because it is necessary to perform the contract between jilihh and you as an account holder.
• Legal obligation: Certain processing — including KYC verification, transaction record retention, and responding to lawful authority requests — is carried out to comply with applicable legal requirements.
• Legitimate interests: Security monitoring, fraud prevention, and platform analytics are carried out on the basis of jilihh's legitimate interests in operating a safe and functional platform, balanced against your rights and reasonable expectations as a player.
• Consent: Where jilihh processes data on the basis of your consent — such as optional marketing communications — you may withdraw that consent at any time by contacting support.

5Sharing of Information

jilihh does not sell or rent your personal information to any third party. Data is shared with external parties only in the following circumstances:

• Payment processors: Your payment account details are shared with the relevant payment provider (such as GCash, Maya, or Philippine banking partners) to process deposit and withdrawal transactions. These providers process your data under their own privacy policies and are not controlled by jilihh.
• Identity verification providers: KYC document verification may involve a third-party identity verification service. These providers receive the documents and information needed for verification only and are bound by confidentiality obligations.
• Game and platform technology providers: Some game content and platform infrastructure is provided by third-party suppliers. These providers may receive session-level data necessary for delivering their services within the jilihh platform.
• Legal and regulatory requirements: jilihh may disclose your information to Philippine authorities or law enforcement agencies where required by law or in response to a lawful legal process.

6Data Security

jilihh applies a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and loss:

• All data transmitted between your device and jilihh servers is encrypted via SSL/TLS.
• Account passwords are stored in hashed form — jilihh does not store or have access to your plain-text password.
• OTP (one-time password) verification is required for login from new devices and for withdrawal requests, using your registered Philippine mobile number.
• KYC documents are stored in access-controlled environments with restricted internal access.
• Access to player account data is limited to support and operations staff who require it to perform their job functions.

No security system is completely impenetrable. In the event of a data security incident that materially affects your personal data, jilihh will notify affected players through available contact channels in a timely manner.

7Cookies and Tracking Technologies

jilihh uses cookies and similar technologies on its website and mobile app. These fall into the following categories:

• Essential cookies: Required for the platform to function — maintaining your login session, remembering your language and display preferences, and enabling secure transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players use the platform — which sections are visited most, where users encounter errors, and how navigation flows. This data is analysed in aggregate and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or transaction sequences that may indicate account compromise.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use jilihh — in particular, logged-in sessions may not function correctly. Disabling analytics cookies will not affect your ability to access games or manage your account.

8Data Retention

jilihh retains personal data for as long as is necessary for the purposes described in this Privacy Policy and to meet applicable legal and financial record-keeping requirements.

• Active accounts: Account data is retained for as long as your jilihh account remains active.
• Closed accounts: Transaction records, identity verification documents, and account history for closed accounts are retained for a minimum period required by applicable financial regulations, after which they are deleted or anonymised.
• Support communications: Correspondence submitted through live chat or email is retained for a reasonable period to support follow-up queries and internal quality review.

Data that is no longer required and has no legal retention basis is deleted or anonymised on a regular schedule. Anonymised data (from which individual players cannot be identified) may be retained indefinitely for aggregate analytics purposes.

9Your Rights

As a jilihh player, you have the following rights in relation to your personal data:

• Right of access: You may request a summary of the personal data jilihh holds about you.
• Right to correction: If any of the personal data we hold about you is inaccurate, you may request that it be corrected. Some corrections — such as changes to your legal name or date of birth — require supporting documentation.
• Right to deletion: You may request deletion of your personal data where it is no longer required for the purposes for which it was collected and where no legal retention obligation applies. Note that some data — such as transaction records — must be retained for a minimum period under applicable law and cannot be deleted on request during that period.
• Right to restrict processing: You may ask jilihh to limit how your data is used in certain circumstances while a correction request or objection is being reviewed.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the jilihh support team via live chat or at [email protected]. Requests will be reviewed and responded to within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

10Players Under 21

jilihh is strictly a platform for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. Age verification is a required step before any real-money game play can begin, and accounts found to belong to under-age individuals will be closed immediately.

If you become aware that a person under 21 has created or attempted to create a jilihh account, please contact jilihh support immediately. Any personal data collected from a minor that is identified will be deleted promptly.

11Changes to This Privacy Policy

jilihh may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. The "Last updated" date shown at the top of this page indicates when the current version was published.

For material changes — those that significantly affect how your personal data is collected or used — jilihh will provide notice through the platform before the changes take effect. Your continued use of jilihh after a policy update constitutes acknowledgement of the revised Privacy Policy.

We encourage you to review this page periodically so that you are always aware of our current data practices.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please get in touch with the jilihh team:

• Live Chat: Available 24/7 within the jilihh platform — the fastest way to reach support for any account or data query.
• Email: [email protected] — for formal written enquiries and data rights requests.

When submitting a data access or deletion request by email, please include your registered jilihh account email address and a brief description of your request. Identity verification may be required before the request can be processed.